We ship all orders within 24-36 hours. You will receive a shipping confirmation email with delivery details.

You will receive the email with tracking number and future updates from FedEx/ DHL Express.

Once an order is placed, everything else moves quickly. Send us a note at hello@toybox.shop — we’ll do our best to catch your package before it hits the road!

Orders typically arrive in 3-7 business days. We dispatch all orders on the same day or on the next business day, even your order should be personalized.

Shipping is free for all US, UK and EU orders.

We can't guarantee that all items in your order will ship at the same time. We always dispatch the orders on the next business day, if even your order was personalized. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

Please contact us at hello@toybox.shop and include your order number. We may request pictures of any reported damages or defective products to assist us in resolving with our warehouse or shipping company.

Don’t panic! Sometimes orders can be prematurely marked as delivered. If you still haven’t received your order by the end of the next business day, send us a message with the order number to hello@toybox.shop or try to contact shipping company using your tracking number.